Guidelines for custom designs on Awkeey items and painting services for your own items.

General Question

Each pair is painted to order so can be fully customised.
You can send us any picture and a description of your idea to create your own design.

We mainly paint on our own brand canvas shoes but we can also paint on most type of shoes from any other brand.

Due to time constraints and the high volume of orders we paint directly on the items and we cannot create preliminary sketches.

Yes, We can design the shoes with your company logo and your theme.

Order Guidelines

For Awkeey items, you can order our existing designs on the website from the SHOP section or create your custom design choosing CUSTOM on the menu.

After receiving the orders, we review the design and we contact the customer to let them know if there is any additional charge or any possible way to simplify the design.

Once we agree on the design, we start painting and it takes around 12 working days to finish.

Once you have placed your order you will receive an email confirmation (please check your spam folder if you don’t see it in your inbox). After that, please allow 12 working days and you will receive a shipping confirmation with the tracking number.

For any update in between please contact us with your order number at [email protected]

Care Guidelines

You don’t need to, the colour is already fixed and waterproof.

Yes, you can wash all of our custom items in the washing machine with cold water (30degree) on a delicate cycle and mild soap.

Delivery & Returns Guidelines

UK Delivery £5.99
Europe £17,99
Other countries £26,99

We ship our items from United Kingdom.

It is the buyer’s responsibility to check prior ordering if import duties are due in their countries and to pay any import taxes and fees that may be charged upon arrival so be aware of your countries shipping fees before you purchase.

After the processing time, the delivery time itself takes around 1-2 working days for the UK, 3-5 days to Europe, around 7 working days for other countries.

If you need your item for a specific date email us at mailto:[email protected] and let us know. We will try to prioritise your order or find an express delivery service (charged accordingly).

Regretfully we cannot accept returns of custom orders. Bespoke and customised items are non-returnable and non-refundable.

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